IQraid users benefit from a number of support options. In addition, for commercial integration, we provide a set of support packages with varying service levels and support delivery methods. Each of these packages is carefully tailored to meet the requirements of a specific class of client which ensures that, whatever your implementation scenario, we are well positioned to accommodate your support requirements. Support may be purchased as an annual subscription or on ad-hoc.

IQraid technical support is provided via one or all of the following mechanisms:

• Email
• Telephone

The IQraid support team will determine what method of support is prudent to resolve whatever problem may arise at any given time.

Your support agreement with IQraid gives you instant access to the IQraid technical support and development team.

Access to the development team ensures quick resolution to any critical bugs that may arise. Non-critical bugs are resolved during the normal course of software development. The technical support and development team will work together with you and to decide the severity and resolution priority for any confirmed bugs in the software.